Terms & Condition

Welcome to CureBasket.in. Please read these Terms and Conditions carefully before using our website or services. By accessing or using CureBasket.in, you agree to comply with and be bound by the following terms.

1. General Information

• CureBasket.in is an online healthcare marketplace that facilitates the purchase of medicines, wellness products, and other healthcare items.

• The website is owned and operated by CureBasket Healthcare (referred to as “we,” “our,” or “us”).

• These terms apply to all users of the website, including customers, browsers, vendors, and merchants.

2. Eligibility

You must be at least 18 years old to make purchases from our platform. By using our services, you confirm that:

• You are legally competent to enter a binding agreement.

• You are using your own account and information, or are authorized to act on someone else's behalf.

3. Medical Disclaimer

• CureBasket.in does not replace medical advice, diagnosis, or treatment from a licensed healthcare provider.

• Always consult your doctor before purchasing or consuming any medicine or health product.

• Any medicine sold on our platform requires a valid prescription where applicable. We reserve the right to verify and reject invalid or expired prescriptions.

4. Order Acceptance and Cancellation

• Orders placed on CureBasket.in are subject to stock availability, prescription validation, and payment authorization.

• We reserve the right to cancel an order if:

  • Products are out of stock

  • The prescription is not valid

  • Payment is incomplete or suspicious

  • Delivery location is not serviceable

If your order is cancelled, the amount (if already paid) will be refunded as per our [Refund Policy].

5. Pricing and Payments

• All product prices are inclusive of applicable GST and displayed in Indian Rupees (INR).

• Prices may change without prior notice.

• We use secure third-party payment gateways. We do not store your card details.

6. Delivery

• Delivery timelines are estimated and may vary due to location, weather, availability, or courier delays.

• In rare cases, delays may occur due to prescription verification or other regulatory requirements.

7. Returns & Refunds

• Returns are only accepted in case of:

  • Damaged or defective products

  • Wrong product delivered

  • Expired medicines (on delivery)

• Medicines are not returnable once opened, except in the above cases.

• Refunds will be processed according to our [Refund & Cancellation Policy].

8. User Accounts & Conduct

• You are responsible for maintaining the confidentiality of your account and password.

• You agree not to use the site:

  • For any unlawful or fraudulent purpose

  • To interfere with other users' access

  • To upload viruses or malicious code

We reserve the right to suspend or terminate any account found violating these terms.

9. Intellectual Property

• All content on this website including text, logos, images, videos, and software is the property of CureBasket.in and is protected by Indian copyright and intellectual property laws.

• You may not copy, reproduce, or distribute any part of the website without written consent.

10. Limitation of Liability

• CureBasket.in is not responsible for any indirect, incidental, or consequential damages caused by:

  • Use or inability to use the platform

  • Delayed or failed deliveries

  • Any medical complications arising from the use of purchased products